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RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund subject to the Special Considerations outlined below. Please see below for more information on our return policy.

RETURNING PRODUCT

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

GenStone
ATTN: Returns

3213 S Platte River Drive
Englewood, CO 80110
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Damaged products including panels and accessories that have been installed.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

SPECIAL CONSIDERATIONS

  • Full Returns: A 25% restocking fee will be charged for returns containing the full original order.
  • Partial Returns: Customers who return only a portion of the original order because the customer ordered too much product for their project are not subject to the restocking fee.
  • Refunds will be processed after the warehouse verifies the number of products that are in good condition and can be checked back into inventory.
  • Customers who return a portion of the original order can contact GenStone to receive a return label after paying GenStone’s true cost for the label.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

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