We Stand Behind Our Products
We’ve spent over a decade developing the most durable and reliable faux stone, rock and brick panels in the industry. Therefore, we are happy to provide our industry leading 25 year warranty with all interior and exterior GenStone products.
Our Commitment to Your Project
We provide our warranty so that you have confidence in your purchase. If your GenStone is defective as outlined in the warranty, we will replace the affected portion. Your GenStone warranty is also transferrable to the next property owner, if you sell your home, the new owners are covered for 25 years from the date of original installation. Please download the specific terms of our warranty and be sure to register your warranty within 30 days of finishing the installation.
Need Help? We’re Listening
Our team is here to help! No matter where you are in the process of planning your project, we are available to answer any questions you have about our faux stone system. Send us a message on your favorite social media platform or give us a call to get in touch with our support team.
You can also visit our help center for answers to our most frequently asked questions or open a support ticket if you can’t find the answer you’re looking for.
Stratford Stacked Stone and Pillars