Reviews

Despite the fact that 4 or 5 separate orders all arrived broken due to inadequate packaging, I've had great customer service from Ryan Jackson !I appreciate his help.

The GenStone team was fantastic to work with. They were professional and easy to communicate with. They made sure I was prepared before starting. It made a big difference in the project.

I worked with Ellie to get our supplies ordered and she was a gem to work with! Very helpful, informative and kind. She quoted me 2 weeks to get our supplies and they were here in 4 days! So incredibly fast. We can't wait to finish our project.

"We applied the panels around 6 inch posts. We had to frame it out to fit 8 inches but was fairly simple with wood strips. Very happy with the way this turned out. Using real stone was not an option since the patio does not have footings and the weight would have been to much. This product was perfect and the customer service was excellent!!!”

"We are extremely pleased!! And the neighbors are envious.  Several have asked me where I got the product from."

Great match. Dont put too much gray in the mix.

I THINK THERE COULD HAVE BEEN BETTER COMMUNICATION REGARDING DELIVERY. i get a lot of spam.email and text messages. There was no way to know who the shipper was because I had 4 texts stating my packages were out for delivery. No idea I would walk to the door and they were putting the delivery behind a vehicle. They would not take instructions to deliver on the concrete insead buried themselves in the gravel. BUT my sales associate Katelyn is TOP NOTCH.

very knowledgeable, supportive and kind. made the ordering process a breeze!

My wife and I installed this below our kitchen bar in 4 hours. Product is easy to work with, the install videos are very helpful and customer service is terrific.

"Awesome job!! Service and product is phenomenal!!!"

My sales representative made doing business with your company a pleasure. Very knowledgeable and responsive throughout the entire process. Would definitely recommend!

Very helpful with planning projects and getting the right items. Great product for the cost and warranty. Looks so nice

"Gem stone products exceeded our expectations. I am retired, 70 years old and complete this project by myself. Many positive complements from neighbors and three difference contractors. The products give a realistic appearance of real stone work. easy to install. best of all the Gem Stone staff were available to address my questions and offer suggestions."

Customer service thus far has been nothing short of VERY pleasant. Very helpful staff, quick response time with emails AND courtesy calls to confirm

Very helpful consultation and customer support. Responsive, courteous and effective. Excellent product - we're very pleased. Just outstanding customer service. I had a minor issue in one corner panel of my shipment and it was taken care of immediately. Two GenStone representatives helped me and they could not have been more professional, efficient and helpful. Great customer service! Thank you.

"They where easy and great to deal with. The product was easy to install."

We finally got around to installing, and wanted to share these before and after photos of our house. The GenStone pillar wraps make such a beautiful difference, and our front entrance just looks so much more warm and welcoming now! Thank you!!

Great experience from start to finish. The team was easy to work with and very communicative. They made sure I had everything I needed before getting started. It made the project feel very manageable.