Reviews

So far I have been impressed with the people i have worked with. Still waiting for a tracking number to locate my shipment to see when it will arrive

So far, it's been good

"Incredible is the word that came to mind when my wife and I completed our family room. When we contacted GenStone to inquire about the Stacked Stone, they were so into helping us understand how it works. My wife and I are so happy with there service because it made us feel comfortable when we purchased and installed it ourselves."

"I purchased in sept covid delayed arrival. Product took only hour to install light easy to cut. Replaced old brick facade really improved look."

This was a very big leap for me to trust a company that I have no experience in doing business with or that is not local. What I look for in a company before doing business with is, when I call is it a bunch of recordings or does an actual person pick up on the 1st call, do I get the same person on the phone if I call back, is the person personable or robotic sounding & do they appear to have knowledge in the product or reading from a computer manual. These all checked off! Because I am not knowledge on this project that I am about to take on, I called direct & spoke with Ryan. I emailed a pic of my area & gave him amateur measurements. He did the rest from there & has kept in constant communications with me. Seems they do not deal with a call center & if they do, they got it together. Ryan & I have communicated back & forth several times via phone & email with immediate responses from him each time. He has been a pleasure to work with. I am told that I should receive my product within 1.5-2 weeks. Should be receiving this week, I’m nervous as poo about this project & so far so good I would highly recommend Gemstone. FYI, I am a tough negotiator & a very skeptical person when dealing with unfamiliar companies. Ryan has hung in there like a champ. To be continued!

It is a good product, it is as easy to install as seen on television, and the support staff when ordering and returning unused product was very good. I am recommending this product and the people there at GenStone

"The product is great, it was easy to work with. Finished job looks professional and hard to tell from real stone unless you touch it. I recommend it highly."

Installed years ago still looks great. Very easy to install.

I received your samples. and I did like them. They are a good color match but the design isn't enough of a match

Tyler was very helpful in completing all the items we needed for our order. Stuck with us thru all of our questions and concerns.

Cameron was excellent. He was very knowledgeable with the product, and helped us with the Bill of Materials. He is a great resource.

"We just love the way it looks we want to do the whole house with it as soon as we get enough money it looks great and all of our neighbors love it"

Great product it was a breeze to install and all it needed was a hand saw and the caulking gun and the supplies provided by Genstone. But I want to compliment the staff at Genstone for their assistance. Bri and Zach were very helpful. They were very quick to fix a problem with my order and I had my new order within 2 days. Thank you very much. I only wish I had more places in my townhouse to use Genstone. Thank you

The brick panels have been installed and look great.

Support group got right back to me on my delivery order. Support group was excellent. Delivery group has been slow to deliver. Bought product over two weeks ago and never heard from the delivery company.

"Beautiful product! Comes together easily, and with the color matched caulking, you can easily hide your Install screws! Backend service is also phenomenal! I'd recommend to anyone!"

Fast, friendly, and knowledgeable!

"We purchased this stacked stone product to replace the siding that clad our chimney. Our fireplace is prefabricated and the roof decking around the chimney could not support the weight of a natural stone. The Genstone product was perfect. The project came out beautiful and we couldn't be happier with the result."