Reviews

Very professional thanks Ryan for your support

Customer service is very good

So far so good. We’re excited to receive our order and get started on the project!

GenStone staff was super helpful and polite. I would recommend them for any project of this style you're looking to complete or upgrade.

The product is easy to work with and offer easy install for any DIYer but my concern is the durability. The outer coating could be thicker to prevent damage as it is only dense polyurethane foam product but over the product is good. Price for this kinda of product is a bit on the expensive side as i had a mason offer an estimate on actual faux stone at about 15% more expense for the actual stone veneer.

"Your product is so easy to cut and fit. We have received many compliments from people just passing by our home that we do not even know that said they would notice the improvements as the job progressed. And how it has changed the look of the house."

Zack was awesome. He took the time to understand my project and helped me complete my order.

Well, I love the look GenStone the installation it’s real easy my problem was my exterior walls were uneven short and forward it to grind down from stucco here and there. No Kevin O Dwyer from gen stone was assigned to assist me with my home project great Guy is very helpful but it appears that we had some miscommunication with my order now I sent my Measurements and pictures of my project with all dimensions. Witch required outside Conners and straight panels I received extra Conner panel and not enough strength panels to complete my project. I contacted Kevin he took care of things the only problem was the cost return shipping I had to pay with I felt was not my fault, I do understand there return Policy but they do not mention if this issue was due to their employee mistake that all return shipping cost should be waved due to the mistake. I will come continue to work with Kevin on future project thanks GenStone good product

"We have chosen to do the skirting on the lower part of our mobile home using Genstone's Kenai stacked stone. I purchased two colour samples to see which would work well. The Customer Service rep i linked up with online hooked me up with a local distributor. Pricey, but First rate Product. First rate Customer service."

Brian was fantastic

Ez to work with. Looks great!

"Used this product to update an older home. Easy to install"

Amazing support from start to finish! Cameron was fantastic helping ensure I had the right amount of product for my purchase and everything I needed to get it done.

Even though we ended up changing our minds on the stone your rep Josh was great to work with and very accommodating.

"We used four Kenai stacked Stone pillars for our new covered deck this summer. They were super easy to install, and look like a million bucks. Everyone that sees them thinks it's real stone, and we get a lot of compliments! The customer service was also 5 stars from GenStone. Would highly recommend to anyone!"

The customer service I received from Josh was fantastic. Using the dimensions I gave him, he calculated the amount of stone veneer I need for my projects. He also took time to answer all of my questions. I was also impressed with being able to lock in the discount pricing. That helps me out tremendously because I will be making separate purchases for several different projects. I can’t wait to see the quality of the product when it’s delivered.

Excellent experience with Zach. Very helpful and great job communicating! Took the thinking and calculating out of the equation and did it all for me.

We worked with Brian. He was very attentive but didn't push us when we told him we needed extra time. The GenStone looks really great on our deck! Two pieces arrived broken but we were still able to use them. It was easy to work with. One thing - we tested a scrap piece with a weed eater and you definitely don't want to weed eat against it. It will get damaged if you aren't careful with it. We ended up with a little extra material and are returning the unused pieces, which seems so far to be an easy process. Thanks Brian and GenStone