Reviews

Great experience with Luke

"Used this product to remodel an existing UGLY river rock fireplace. Dealing directly with genstone was a very positive experience! The advisor, Kenneth, was super helpful throughout the decision, ordering, and installation process. The product is very good quality and is super easy to work with. My husband cut it with his table saw and said it cut like butter. Installation was easy as well and it looks great! Very happy with our purchase."

First time customer. Installation was smooth and much easier than anticipated. GenStone customer service was very helpful and informative.Completed the wall and TV installation in 1 day. I will come back for more product in future. Thank you

This product is awesome. It is easy to work with and cut/trim and the result are fantastic. The crew at GenStone are a pleasure to work with and I highly recommend anyone want the look of stacked stone give them at try. you wont be disappointed. special thanks to Brian Lind

My husband being handy had no issue installing the column covers for the front porch and it looks every bit as lovely as I had hoped. Incredible addition for enhancing the front appearance of our home.

Amazing support from start to finish! Cameron was fantastic helping ensure I had the right amount of product for my purchase and everything I needed to get it done.

Ryan J WAS VERY HELPFUL TOLD ME WHAT I NEEDED TO DO TO COMPLETE MY PROJECT AND ASK THAT I SEND PICS OF MY PROJECT SO THAT HE COULD CALCULATE COAST AND IDEAS THAT WERE HELPFUL.

Never used it.Looking forward to seeing how the product works.Great support help and quick turnaround.

The customer service agent referred me to my project manager. The agent kept in touch with me to ensure the project manager had connected with me.

Love the product and customer service. This company and its people really care about their customers. The finished product looks outstanding, and the details/questions were handled perfectly by Genstone.

"I bought this to replace the vinyl siding on my home. I built an add on garage and wanted a stone look and it's beautiful."

website very informative, guys on the phone were very helpful and walked you through the process, helped me to figure out how much I needed, always answered calls right away, called back when I left a message. Easy process so far.

It is a good product, it is as easy to install as seen on television, and the support staff when ordering and returning unused product was very good. I am recommending this product and the people there at GenStone

Well, I love the look GenStone the installation it’s real easy my problem was my exterior walls were uneven short and forward it to grind down from stucco here and there. No Kevin O Dwyer from gen stone was assigned to assist me with my home project great Guy is very helpful but it appears that we had some miscommunication with my order now I sent my Measurements and pictures of my project with all dimensions. Witch required outside Conners and straight panels I received extra Conner panel and not enough strength panels to complete my project. I contacted Kevin he took care of things the only problem was the cost return shipping I had to pay with I felt was not my fault, I do understand there return Policy but they do not mention if this issue was due to their employee mistake that all return shipping cost should be waved due to the mistake. I will come continue to work with Kevin on future project thanks GenStone good product

Tyler was a great help.

I am very impressed with this product. A little more difficult to install over brick due to drilling pilot holes then the screw but it's so beautiful. My PM, Travis, was awesome to work with. I have a few boxes to return and that is an easy process as well. Highly recommend for a new face of your home.

Luke is a great salesman with an awesome personality

Had the right amount of panels, corners and ledgers, actually had a box of ledgers and returns unopened. Transformed our 63-year-old home nicely!