Reviews

Courteous, friendly, helpful. What more could I want?

After reviewing 3 sample panels we ordered to examine colors, I called with a full order for our needs. Our sales rep was on top of his game, recommending everything that we had expected to order anyway and providing us with significant discounts to boot. Our experience with Genstone has been tremendous from the first time we visited their website.

"We wanted to let you know how happy we are with the GenStone fireplace project we recently completed. My wife and I are over 70 years old. Relatives and friends who've seen it are astounded at its authentic appearance and the fact we did the project ourselves in less than a day."

I am very happy with the attention my order was given and I am looking forward to doing a lot of business with you in the future

The first time I talked to someone he dropped the ball and I had to get in touch with them again. This time my sales person, Luke, followed through and made my deal come together. So now I am waiting for the product to arrive. It was shipped within two days of my ordering it so it should be here early next week. Thanks Luke!

So far I have been impressed with the people i have worked with. Still waiting for a tracking number to locate my shipment to see when it will arrive

I made a error and ordered the wrong panels...after explaining this to Sarah Miller she quickly sent a return shipping label and sent me the correct panels...EXCELLENT customer service and communication...again, this was my fault...thanks Genstone

"First time customer. Installation was smooth and much easier than anticipated. GenStone customer service was very helpful and informative. Completed the wall and TV installation in 1 day. I will come back for more product in future. Thank you"

"We just installed this genstone Kenai outside and it has been a dream to install. I doubted the complexity and skill needed but it truly was so easy. And the best part is it looks REALLY good and authentic. I am thoroughly impressed and would buy again and tell any friends about this product. Nice work Genstone. Also it was half the price of quoted work for real stone. If you are on the fence, just do it. You will not regret your choice."

Working with Brian has been very good so far.

Great product it was a breeze to install and all it needed was a hand saw and the caulking gun and the supplies provided by GenStone.

Great Service all around

Awesome give Ben a raise . He was very helpful. I look forward to doing more business with you in the future.

product is wonderful! as is customer service!!

“After moving into our new (existing) home in August 2018 we knew we wanted to re-do our two story fireplace. After a few searches we discovered GenStone. The texture and appearance looks unbelievably realistic. If you are serious about a stone look, give GenStone serious contemplation. I'm telling you, you cannot tell it's not natural stone. You can do it!”

I'm very happy with the Genstone material. It was very easy to work with and install.

The post panel wraps were painted great. I did receive 7 panels out of 40 that were broken. Upon examination I noticed voids in the foam which created weak spots where the breaks were. Overall, the panels are beautiful and completely changed the backyard. I found a lot of little strings stuck between the “stones” that were easily removed but took a bit of time. Overall it is a great item to completely change your yard. I had originally purchased a few from the Home Depot to see the actual quality but the coloring was not done nicely at all. The Northern Slate was the only color that worked for us so we decide to order it and I would do some touch up on the panels. The panels that arrived directly from Genstone were painted much better and even looked more real. Awesome product. Order a few extra, some were broken during shipping. Will definitely buy more in the near future to complete another project before summertime entertaining. The Pilar panels are painted great and look real. The delivery was very quick. Thank you.

customer service rep. was knowledgeable and after I explained the project made some smart suggestions that I hope will work out and look great. He also assured me that if it didn't work, he would send a shipping label so I may return the product.