Reviews

"I purchased the product on a Monday, and had it on a Thursday! Looks real! Easy install. Our ledgers added a nice custom look."

"The product I give 5 Star’s but delivery, not so much. This review might not necessarily be their fault however, the shipping company that they use is horrendous. The product was delivered. One was supposed to be delivered. However, it’s side of the warehouse, then delivered to a different warehouse which they passed the delivery address to sit in another warehouse which in total took an extra 10 days and held up the project tremendously. But overall I love the product. And video is at 95% completion."

Great, everyone was kind and professional and we received our merchandise expeditely.

"First time customer. Installation was smooth and much easier than anticipated. GenStone customer service was very helpful and informative. Completed the wall and TV installation in 1 day. I will come back for more product in future. Thank you"

Kaitlyn and Amanda were very helpful. I think that after feeling the product in my hands I may have chosen to go with a more realistic product. I believe the product is way overpriced and does not look or feel a real as the photos indicate. I tried to price out same stone for the chimney chase which have made thing look tied together but there was several corners involved in a 10’ tall stack that made the cost way too high. If the price were cut in half I still may consider another product.

Very responsive team to correct a delivery issue from both shipping and sales. I expect to see the box at my door any day now.

Customer service is very good

Excellent customer service, from Amanda.

Ryan Jackson was very helpful. He was very knowledgeable of the products and had some excellent suggestions for the project. I was hesitant of taking a project like this, but his advice and explanations of installation made my decision real easy.

"After looking into cultured stone and other lightweight stone manufactures, I decided to go with GenStone… It took two days to complete the project… but the end result looked even better than I was expecting. Cutting the material is incredibly easy. All you need is a hand saw and maybe a keyhole saw for certain smaller cuts. No power tools required."

I do wish there was a better concept for the edges and wish the sections were more of an interlock to avoid hard lines . Overall the end result came out good.

I made a error and ordered the wrong panels...after explaining this to Sarah Miller she quickly sent a return shipping label and sent me the correct panels...EXCELLENT customer service and communication...again, this was my fault...thanks Genstone

The product is easy to work with and offer easy install for any DIYer but my concern is the durability. The outer coating could be thicker to prevent damage as it is only dense polyurethane foam product but over the product is good. Price for this kinda of product is a bit on the expensive side as i had a mason offer an estimate on actual faux stone at about 15% more expense for the actual stone veneer.

This is the second order I've placed this year. Both times I've worked with Luke Huarte. Luke has been very helpful in getting me the items I need and delivery was quicker than expected.

"I wanted to build an above ground pond for my yard and I heard about genstone from a friend. It was easy to install and it looks professionally done. What I liked best about this product was the help I received from their customer service rep Rob. He went above and beyond to make sure I was comfortable completing my project."

"We have chosen to do the skirting on the lower part of our mobile home using Genstone's Kenai stacked stone. I purchased two colour samples to see which would work well. The Customer Service rep i linked up with online hooked me up with a local distributor. Pricey, but First rate Product. First rate Customer service."

I haven't recieved my samples yet to then choose my product from but looking forward to getting it and my Rep Ryan has been great working with me.

looking forward to seeing the samples, zach, was very helpful and i will keep you posted