Reviews

Cameron Coffey was absolutely excellent to talk to. Very helpful

This product is very user-friendly, lightweight, and looks like real slate/shale/sandstone… See for yourself in the photos. Any homeowner can install this!

Kaitlyn and Amanda were very helpful. I think that after feeling the product in my hands I may have chosen to go with a more realistic product. I believe the product is way overpriced and does not look or feel a real as the photos indicate. I tried to price out same stone for the chimney chase which have made thing look tied together but there was several corners involved in a 10’ tall stack that made the cost way too high. If the price were cut in half I still may consider another product.

We love the product. Our salesperson Brian was a great help. We feel the price is a little high right now. We will put off our plans and see if the market drops a little. We really want it though.

Great experience with Luke

Very helpful consultation and customer support. Responsive, courteous and effective. Excellent product - we're very pleased. Just outstanding customer service. I had a minor issue in one corner panel of my shipment and it was taken care of immediately. Two GenStone representatives helped me and they could not have been more professional, efficient and helpful. Great customer service! Thank you.

"I was looking to install stone above my fireplace… Ordering from GenStone was fairly easy… I'm quite happy with the results. Next will be the woodwork on the wall to finish the project!"

So far experience has been good. I received assistance from Katelyn and was able to purchase what I needed for my backyard cooking area project. Shipping was fast and product looked good once unpacked. Looking forward to finishing project, will update with pictures once completed.

"Product was great to work with. Very easy to install. Customer service was excellent very knowledgeable and helpful with questions regarding installation."

Very pleased with the product is as shown with their video. Once establishing a pattern with a near perfect base level start, the rest falls in place as you go. Nice company to work with ! Love how the screw hole colors are exactly matched after using the caulking kit. They did say, after applying the correct color, it will match the stone exactly when completely dried & it did ! You would never know it !

Cole was most helpful with answering my questions and putting together a quote. Thank you.

"We wanted to let you know how happy we are with the GenStone fireplace project we recently completed. My wife and I are over 70 years old. Relatives and friends who've seen it are astounded at its authentic appearance and the fact we did the project ourselves in less than a day."

"Our house was starting to lose a little of it's curb appeal as do many houses after 20 years. GenStone was definitely the right approach… We love the look and many of our neighbours were impressed with the results. We couldn't be happier with the product or the great communication with the company during the order process. Thanks GenStone."

The support I received made this project much easier than expected. The team was always available when I needed help. They provided helpful tips and guidance along the way. It really improved the overall experience.

Customer service is excellent! Shipping was super fast... our order arrived in less than a week! Product looks great... better than expected! Joshua helped us to match it to the stone we already had on the house just by looking at pictures (see picture). We are super excited to install this! The videos and materials on the website are perfect and my husband will be able to install without a problem! Will post more pictures once installed!

The product is Fantastic. Very happy with the sales and service received from the team at GenStone. I will definitely consider GenStone again for future projects.

I planned to build a very batman themed theater room and when I saw the iron ore, it was exactly what I wanted. It arrived and with each stack of the panel the room really came to life and added a fantastic depth and mood. Absolutely love the result and ease of cutting to paint touch up.

"This product is very eye catching! It is nice to have such a lovely product that has the look I was going for, easy installation and affordable!"