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Reviews

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Couldn’t Be Happier!

"When I started my basement remodel I had a vision for the ugly metal pole but couldn't find what I wanted. After much research and reading a ton of reviews I decided on Genstone. The realistic look is by far the best I've seen. Couldn't be happier. The pictures speak for themselves."
Bazaarvoice

Easy and Fast!

Process was easy, shipping was fast
Genstone
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Ross

"I installed over 130 sq ft of Kenai Genstone on a 2nd story front side over the weekend with ease. This was my first experience working with the material, and learned quickly how to cut it and measure. Now we really want to do the lower section. I ordered directly from Genstone and they shipped materials via a trucking company."
Bazaarvoice
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Fireplace

My wife and I installed a new fireplace and used Genstone for the surround, and it came out great. Genstone was so easy to work with and so easy to install.

Great Service

Genstone has been fantastic. Their website was very easy to navigate and their suggestions were extremely helpful. I ordered 3 example panels (full size) to examine the colors and early the next day received emails indicating the panels had ship - fantastic! I also called and talked to one of their reps who answered all of my questions.
Genstone

Wonderful

We used GenStone around our new front door. It worked wonderfully and matched up well with our original siding. Our associate was polite and helpful. He wasn’t pushy or mean. Recommend the company and the products.
Genstone

Great Realism

The post panel wraps were painted great. I did receive 7 panels out of 40 that were broken. Upon examination I noticed voids in the foam which created weak spots where the breaks were. Overall, the panels are beautiful and completely changed the backyard. I found a lot of little strings stuck between the “stones” that were easily removed but took a bit of time. Overall it is a great item to completely change your yard. I had originally purchased a few from the Home Depot to see the actual quality but the coloring was not done nicely at all. The Northern Slate was the only color that worked for us so we decide to order it and I would do some touch up on the panels. The panels that arrived directly from Genstone were painted much better and even looked more real. Awesome product. Order a few extra, some were broken during shipping. Will definitely buy more in the near future to complete another project before summertime entertaining. The Pilar panels are painted great and look real. The delivery was very quick. Thank you.
Genstone

Zach was good to work with

Zach was good to work with. Got some samples sent out so that we can see what profile and color will match our project. looking forward to making a decision JT
Genstone

Awesome materials, easy to install and great look

I purchased enough stone to do the bottom 24" of my garage and it turned out great. I'm doing our house to match (36") in the spring when the weather breaks.
Bazaarvoice
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Best product and even better customer service

Just the little bit we did around our fireplace gave our living room such a warm and inviting look. We love it!!!!
Genstone

Everything so far has been great

Everything so far has been great - from the sample ordered to speaking with a Genstone representative (Luke?). And I have just today received notification that my delivery will be made tomorrow (4/27) - 2 days sooner than the expected delivery.
Genstone

Ryan has been great

I haven't recieved my samples yet to then choose my product from but looking forward to getting it and my Rep Ryan has been great working with me.
Genstone

Order placed

Helpful, informative, friendly.
Genstone
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Lakehouse Project using GenStone

We loved using this product! Highly recommend it.
Bazaarvoice

Project went very well

All aspects of the project went very well. Great first meeting getting introduced to the product, design, and follow up during and after my project. Couple of glitches along the way but were dealt with promptly and to my satisfaction. Definitely would use and recommend GenStone again.
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we were very very pleased with the outcome of our GenStone

I wish I could do a video as we were very very pleased with the outcome of our GenStone project!!! It was so easy to work with! Unfortunately, however, we sold our house in June and moved to St. Louis MO. The fireplace was a huge selling point to the new owners!Never know, we may have a need for GenStone with our new house!

Big Leap

This was a very big leap for me to trust a company that I have no experience in doing business with or that is not local. What I look for in a company before doing business with is, when I call is it a bunch of recordings or does an actual person pick up on the 1st call, do I get the same person on the phone if I call back, is the person personable or robotic sounding & do they appear to have knowledge in the product or reading from a computer manual. These all checked off! Because I am not knowledge on this project that I am about to take on, I called direct & spoke with Ryan. I emailed a pic of my area & gave him amateur measurements. He did the rest from there & has kept in constant communications with me. Seems they do not deal with a call center & if they do, they got it together. Ryan & I have communicated back & forth several times via phone & email with immediate responses from him each time. He has been a pleasure to work with. I am told that I should receive my product within 1.5-2 weeks. Should be receiving this week, I’m nervous as poo about this project & so far so good I would highly recommend Gemstone. FYI, I am a tough negotiator & a very skeptical person when dealing with unfamiliar companies. Ryan has hung in there like a champ. To be continued!
Genstone