Reviews

We used GenStone around our new front door. It worked wonderfully and matched up well with our original siding. Our associate was polite and helpful. He wasn’t pushy or mean. Recommend the company and the products.

I compared Genstone to competitors and Genstone by far is the most realistic, as can be seen in the photos. Installation is a breeze with simple hand tools and drill for screwing in stone pieces. Genstone instructions and videos are very helpful as is their staff.Thank you!Jeff Lindo

This was a very big leap for me to trust a company that I have no experience in doing business with or that is not local. What I look for in a company before doing business with is, when I call is it a bunch of recordings or does an actual person pick up on the 1st call, do I get the same person on the phone if I call back, is the person personable or robotic sounding & do they appear to have knowledge in the product or reading from a computer manual. These all checked off! Because I am not knowledge on this project that I am about to take on, I called direct & spoke with Ryan. I emailed a pic of my area & gave him amateur measurements. He did the rest from there & has kept in constant communications with me. Seems they do not deal with a call center & if they do, they got it together. Ryan & I have communicated back & forth several times via phone & email with immediate responses from him each time. He has been a pleasure to work with. I am told that I should receive my product within 1.5-2 weeks. Should be receiving this week, I’m nervous as poo about this project & so far so good I would highly recommend Gemstone. FYI, I am a tough negotiator & a very skeptical person when dealing with unfamiliar companies. Ryan has hung in there like a champ. To be continued!

Ellie was very helpful with getting my sample out quickly and was sure to follow up with me with a phone call to answer any questions I might have with their product. With some pictures and a few measurements they were able to get me just what I needed to complete my project. Thank you for your great customer service!

Katelyn was awesome! She was so nice and really helpful to any of my questions or concerns. Would work with her anytime.

Website is easy to use to search products as well as pre-design and estimate cost. The overall package when priced with the sales rep was better than expected. My sales rep, Brian, was exceptional. Not only did he offer better pricing but he offered his availability at anytime during my project. I cant wait to start.

I THINK THERE COULD HAVE BEEN BETTER COMMUNICATION REGARDING DELIVERY. i get a lot of spam.email and text messages. There was no way to know who the shipper was because I had 4 texts stating my packages were out for delivery. No idea I would walk to the door and they were putting the delivery behind a vehicle. They would not take instructions to deliver on the concrete insead buried themselves in the gravel. BUT my sales associate Katelyn is TOP NOTCH.

"Easy to install, good looking. Installed for a customer who purchased full panels when 1/2 panels would have worked better. Still great product"

I was looking for an artificial stone to put in my house behind my suit of armor. After checking out several brands I decided to use GenStone. Very pleased with the results. The panels are easy to work with and the look is fantastic. This was about a one-day project. I used the trim piece along the top of the wall. The existing crown molding I painted a flat gray and butted the trim against the bottom part. Looks great.

Working with Brian has been very good so far.

Received product very quickly

I was writing a review to Amanda the Manager and it left before I finished Did she get it?

Ellie is great. We look forward in receiving our sample today so we can move forward with our project.

website very informative, guys on the phone were very helpful and walked you through the process, helped me to figure out how much I needed, always answered calls right away, called back when I left a message. Easy process so far.

"We used this product to create entry columns for an outdoor trade show area. Great product and people at Gen Stone"

Customer service was top notch and very helpful in helping me decide all the products I needed to complete my project! Can’t wait to see the finished product! Thank you!

The panels were easy to work with and install. The finished product turned out great and received great reviews from family and friends. I'm very happy with the product and the customer service!

Looks great; very happy with the install! Really easy to install! Love it!